Website Terms and Conditions of Use By accessing or using the website [Your Bakery Name] (the "Site"), you agree to comply with and be bound by the following Terms and Conditions (the "Terms"). Please read them carefully before using our Site. If you do not agree to these Terms, you must not use our Site. 1. General Terms 1.1 Acceptance of Terms
By accessing or using this Site, you agree to these Terms. If you do not agree to these Terms, you must immediately cease using the Site. 1.2 Modification of Terms
[Your Bakery Name] reserves the right to modify, update, or change these Terms at any time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. You are encouraged to review these Terms periodically for updates. 2. Use of the Website 2.1 Eligibility
You must be at least 18 years old to use this website. By using this Site, you represent and warrant that you are of legal age to form a binding contract with [Your Bakery Name]. 2.2 User Responsibilities
You agree not to use the Site for any unlawful or prohibited purpose, including, but not limited to: Posting or transmitting any content that is harmful, threatening, defamatory, or otherwise objectionable. Engaging in any activity that may disrupt or harm the Site’s functionality. 2.3 Account Creation and Security
If you create an account on our Site, you are responsible for maintaining the confidentiality of your account details, including your username and password. You agree to notify us immediately of any unauthorised use of your account. 3. Products and Services 3.1 Product Descriptions and Availability
We make every effort to ensure that the descriptions, prices, and availability of products on the Site are accurate. However, we cannot guarantee that the information is 100% accurate or complete. Products may be unavailable or have limited quantities. 3.2 Order Acceptance and Confirmation
After you place an order, you will receive an order confirmation via email. This does not guarantee acceptance of your order. We reserve the right to refuse or cancel any order for reasons such as the product being unavailable, errors in product information, or suspected fraud. 3.3 Custom Orders
For custom orders, such as cakes or special products, we require advance notice. Specific terms related to custom orders, including pricing, delivery times, and cancellation policies, will be discussed at the time of order. 4. Pricing and Payments 4.1 Pricing
Prices for products on our Site are listed in [Currency] and are subject to change without notice. Prices include applicable taxes unless otherwise stated. We reserve the right to change prices or correct errors in pricing at any time. 4.2 Payment Methods
We accept various payment methods, including e.g., cash, credit/debit cards, PayPal, IBFT. You agree to provide accurate and complete payment information. 4.3 Refunds and Cancellations Refund Policy: We offer a one-day refund policy for defective or unsatisfactory products. If you are not satisfied with your purchase, please contact us at 0307888272 or theloafersat139@gmail.com. Order Cancellation: Orders can be canceled up to 4 hours before the scheduled pickup/delivery time. After this period, no cancellations or refunds will be granted. 5. Shipping and Delivery 5.1 Delivery Areas
We provide delivery within Lahore. Delivery charges may apply depending on the location. Out-of-city orders may be couriered to you via delivery partners such as TCS or Daewoo (Terminal pick-up only). 5.2 Shipping Times
Standard delivery times are typically 1-2 business days outside Lahore and 6 hours to 1 day for Lahore. Special or custom orders may require additional time, which will be communicated to you upon order confirmation. 5.3 Risk of Loss
Once an order is shipped, the risk of loss or damage to the products passes to you. We are not responsible for delays caused by third-party shipping carriers. 6. Privacy and Data Protection 6.1 Privacy Policy
Your privacy is important to us. We collect and use your personal information as described in our Privacy Policy. By using this Site, you agree to the terms outlined in the Privacy Policy. 6.2 Data Security
We use industry-standard security measures to protect your personal and payment information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. 7. Intellectual Property 7.1 Ownership of Content
All content on this Site, including but not limited to text, images, logos, graphics, and trademarks, is the property of The Loaf and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or republish The Loaf. 7.2 User-Generated Content
By submitting content (such as reviews, comments, or feedback) to the Site, you grant The Loaf a non-exclusive, royalty-free license to use, modify, and display the content as part of our business operations. 8. Limitation of Liability 8.1 Disclaimer of Warranties
The content and products on this Site are provided "as is" without warranties of any kind, either express or implied. We do not guarantee that the Site will be error-free or that it will meet your expectations. 8.2 Limitation of Liability
To the fullest extent permitted by law, The Loaf shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of this Site or the products sold. 9. Indemnification You agree to indemnify, defend, and hold harmless The Loaf, its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorney fees) arising from your use of the Site or violation of these Terms. 10. Governing Law and Dispute Resolution 10.1 Governing Law
These Terms will be governed by and construed in accordance with the laws of Pakistan/ Punjab, without regard to its conflict of law principles. 10.2 Dispute Resolution
Any disputes arising out of or relating to these Terms or the use of the Site shall be resolved through [arbitration/mediation] in 105 Raya Fairways, DHA ph 6, Lahore. If the dispute cannot be resolved through alternative dispute resolution, it may be brought before the courts in 105 Raya Fairways, DHA ph 6, Lahore. 11. Termination of Access The Loaf reserves the right to terminate or suspend your access to the Site at any time, without notice, for conduct that we believe violates these Terms or is harmful to the interests of the Site or other users. 12. Contact Information If you have any questions or concerns about these Terms, please contact us at: The Loaf
105 Raya Fairways, DHA ph 6, Lahore
Theloafersat139@gmail.com
+923078888272
Frequently Asked Questions (FAQ) 1. What types of products do you offer? We offer a wide range of freshly baked goods including: Cakes: Custom cakes, birthday cakes, wedding cakes, and more. Pastries: eclairs, sweet and savoury tarts Sandwiches: gourmet sandwiches Breads: Artisan bread, sourdough, baguettes, and gluten-free options. Cookies: Chocolate chip, oatmeal, sugar cookies, and seasonal varieties. Specialty Items: Gluten-free, vegan, and allergen-friendly baked goods. 2. Do you offer custom cakes? Yes, we make buttercream cakes! Whether you're celebrating a birthday, wedding, or other special events, we can design a cake to match your theme or preferences. You can either call us or use our custom cake order form to submit your request. 3. How do I place an order? You can place an order through our app on the App Store , and our website, or you can call us directly at +923078888272. For custom orders, it’s best to contact us at least 2 to 3 days in advance to ensure we have enough time to prepare your order. 4. Do you offer delivery? Yes, we offer delivery within Lahore via third parties. who charge a fee. The delivery fee is calculated based on the distance from our bakery to your delivery location. You can check delivery options and fees during checkout. 5. Can I pick up my order at the bakery? Absolutely! You can select pickup as your option during checkout. We’ll have your order ready for you at the designated pickup time, and we'll notify you once it’s ready to be picked up. 6. How far in advance should I order? For standard orders, we recommend placing your order at least 1 day in advance. For custom cakes or large orders, we recommend placing your order at least 3 days ahead of your event to ensure availability. 7. Do you offer gluten-free, vegan, or allergen-free products? Yes, we offer a variety of gluten-free, vegan, and allergen-free options, including cakes, cookies, and breads. Please check our menu for specific options, or let us know your dietary requirements when placing an order. 8. Can I modify or cancel my order? Modifications: We can modify your order if requested at least 3 hours before the scheduled pickup or delivery time. Custom cake designs may have stricter modification timelines. Cancellations: Orders can be canceled up to 4 hours before your scheduled pickup or delivery time for a full refund. After this time, no cancellations or refunds will be processed. 9. What are your business hours? Our bakery is open during the following hours: Monday – Sunday: 9 AM to 12 AM Please note that our hours may vary during holidays or special events. Be sure to check our social media or website for any updates. 10. Can I order a cake for a specific event (e.g., wedding, birthday)? Yes, we can do a cake for any occasion e.g weddings, birthdays, anniversaries, and more. You can work with us to design the perfect cake for your event. Be sure to contact us early to discuss your vision and requirements. 11. What payment methods do you accept? We accept a variety of payment methods for your convenience: Credit/Debit Cards: Visa, MasterCard, American Express, PayPal Cash (for in-store purchases only) All payments are processed securely. 12. Do you offer gift cards? Yes! We offer gift cards that can be purchased in-store or online. They make the perfect gift for any occasion, and they can be redeemed for any product at our bakery. 13. Do you have any seasonal or limited-time products? Yes, we offer seasonal items throughout the year. Be sure to check our website or social media pages for updates on limited-time offerings and special seasonal treats. 14. How do I contact customer service? You can contact us by: Phone: +923078888272 Email: theloafersat139@gmail.com 15. Are your products available for wholesale? Yes, we offer wholesale options for local cafes, restaurants, and stores. If you're interested in becoming a wholesale partner, please reach out to us via our wholesale inquiry form or contact us directly at+923078888272 or theloaferat139@gmail.com 16. Are your products available for online orders and shipping? We currently offer local delivery and in-store pickup for online orders, but we do not ship products outside of our local area. We are working on expanding our shipping options and will update our website when that becomes available. 17. Can I leave a review for a product? We encourage customers to share their experiences! If you’ve purchased an item from us, please feel free to leave a review on our website or on social media. We love hearing from our customers and use feedback to continuously improve.